Important Note: By registering or using the ice818 platform, you agree to be bound by this Privacy Policy. Please read this document in full to understand your rights and how we manage your personal data.
1 Introduction and Scope of This Policy
Ice818 values the privacy of every member who uses our platform. This Privacy Policy is drafted in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and international best practices in personal data management.
This document explains how ice818 — including all products, services, websites and mobile applications under our brand — collects, uses, discloses, transfers and stores your personal information. It also outlines the choices available to you regarding that information.
This policy applies to all individuals who register as members, browse our website, use the ice818 app or interact with any service we offer. Continued use of our platform following any policy update constitutes your acceptance of the updated terms.
2 Personal Information We Collect
We collect various types of information depending on how you interact with the ice818 platform. The following are the categories of information we collect:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Personal Identity | Full name, date of birth, ID card number, passport | Account registration & KYC |
| Contact Information | Email address, phone number, residential address | Registration form |
| Financial Data | Bank account number, digital wallet details, transaction history | Deposit & withdrawal process |
| Technical Data | IP address, device type, operating system, web browser | Automatically during use |
| Behavioural Data | Game history, betting preferences, active hours | Platform system logs |
| Communication Data | Support chat records, incoming emails, complaints | Interactions with the support team |
We only collect information that is genuinely necessary to provide our services effectively and securely. We do not collect sensitive information such as biometric data, political views or religious beliefs unless required by law.
3 Purpose of Data Collection and Use
Every piece of information we collect has a clear and legitimate purpose. Below are the primary reasons we use your personal data:
- Account Management: Creating, verifying, and maintaining your member account, including the required KYC (Know Your Customer) process.
- Transaction Processing: Processing deposits, withdrawals, and all financial transactions accurately and securely through supported payment methods.
- Platform Security: Identifying and preventing fraud, money laundering, account abuse, and cybersecurity threats.
- Service Improvement: Analyzing usage patterns to improve game quality, interface, and overall user experience.
- Communications: Sending important account-related notifications, security updates, and promotional information (with your consent).
- Legal Compliance: Meeting reporting and compliance obligations to relevant authorities under applicable Malaysian law.
- Customer Support: Efficiently processing and resolving your inquiries, complaints, and support requests.
- Responsible Gaming: Monitoring gameplay patterns to identify members who may need assistance and offering appropriate responsible gaming tools.
We will not use your data for any purpose not stated here without first obtaining your explicit consent, unless permitted or required by law.
4 Information Sharing with Third Parties
Ice818 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, in certain circumstances, we may need to share information with the following parties:
- Payment Service Providers: Financial institutions, payment processors and digital wallet providers that help us process your transactions securely.
- Game Providers: Third-party game developers that provide game content on our platform, limited to data required for game operations only.
- Security Auditors: Independent bodies that verify the fairness of our games and security systems — they are bound by strict confidentiality agreements.
- Authorities: Law enforcement agencies, regulatory bodies or courts when we are required to do so under Malaysian law.
- Technology Providers: Cloud infrastructure and technical service providers that help us operate the platform — all subject to binding data protection agreements.
All third parties we work with are required to comply with the same rigorous data protection standards that we uphold ourselves. Data sharing is limited strictly to what is necessary for the stated purpose.
5 Data Security and Protection
The security of your personal data is our highest priority. ice818 continuously invests in the latest cybersecurity infrastructure to ensure your information is always protected from unauthorised access, disclosure, alteration or destruction.
The technical security measures we have implemented include:
- 256-bit SSL/TLS Encryption for all data transmitted between your device and our servers.
- Encryption of data at rest for all sensitive information stored in our databases.
- Two-factor authentication (2FA) for account logins and high-risk transactions.
- 24/7 Monitoring by our automated threat detection systems and cybersecurity team.
- Periodic security audits by independent third parties to identify and address any system vulnerabilities.
- Role-based access control ensuring that only authorised personnel can access members' personal data.
- Encrypted data backup on a regular basis to ensure data can be recovered in the event of an unexpected disruption.
While we take all reasonable measures, no security system can be guaranteed 100% secure. We encourage you to also take precautions on your end, including using a strong password and not sharing your login credentials.
6 Cookies and Tracking Technology
The ice818 platform uses cookies and similar tracking technologies to enhance your experience, understand how you use our platform, and deliver more relevant content.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login, session security and navigation. These cookies cannot be disabled.
- Preference Cookies: Saving your settings and preferences such as language, theme, and preferred display layout.
- Analytics Cookies: Collecting anonymized usage data to help us understand which pages are most frequently visited and how to improve platform performance.
- Session Cookies: Used during your active session and automatically deleted when you close your browser.
You can manage your cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of our platform.
7 Data Retention Period
Ice818 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law.
- Active account data: Retained for the duration your account is active and for no less than 5 years after account closure for legal compliance purposes.
- Financial transaction records: Retained for a minimum of 7 years in accordance with financial reporting and anti-money laundering requirements.
- Support communication logs: Retained for 3 years from the date of last interaction.
- Analytics data: Anonymised data is retained for no more than 2 years for trend analysis purposes.
- KYC records: Identity verification documents are retained for the period specified by the relevant regulatory authorities.
When data is no longer needed and there is no legal obligation to retain it, we will securely delete or destroy it using industry-standard methods.
8 Your Rights as a Data Owner
Under Malaysia's PDPA and ice818's privacy policy, you have several important rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
Right of Access
Requesting a copy of the personal data we hold about you at any time.
Right to Rectification
Requesting correction of inaccurate or outdated personal data.
Right to Erasure
Requesting data deletion in certain circumstances permitted by law.
Right to Object
Objecting to the processing of your data for direct marketing purposes.
Data Portability
Receiving your data in a machine-readable format for portability.
Right to Restriction
Requesting restriction of your data processing in certain situations.
To exercise any of the above rights, please contact our privacy team via email or live chat. We will process your request within 30 business days. In complex cases, this period may be extended up to 60 days with prior notification to you.
9 Child Protection
The ice818 platform is exclusively for users who are of age 18 years and above. We do not intentionally collect, store or process any personal information from minors.
If we find that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close the relevant account. If you believe a minor has registered on our platform, please notify us immediately through our support channels.
10 Amendments to the Privacy Policy
Ice818 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, technology used, legal requirements, or other legitimate operational reasons.
When we make significant changes, we will notify you via:
- Clearly visible in-app or on-site notifications on ice818.
- Email to the address registered in your account.
- Updating the "Last Updated" date at the top of this document.
We encourage you to review this page regularly. Continued use of the ice818 platform after any amendments are published constitutes your consent to the updated Privacy Policy.
11 Contact Us Regarding Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don't hesitate to contact us:
- Live Chat: Available 24/7 on the ice818 app and website — the fastest way to get an immediate response.
- Privacy Email:
- For other general enquiries, visit the FAQ us.
- Further information regarding your rights is also available on the Terms and Conditions.
We are committed to responding to every privacy-related enquiry within a reasonable timeframe and with full transparency. Your trust is the most valuable asset we safeguard.
Why Your Privacy Is Safe with ice818
We do not merely comply with the law — we go beyond the minimum requirements to ensure your data receives full protection.
Banking-Grade Encryption
All data transmitted and stored is protected with SSL 256-bit encryption — the same standard used by leading financial institutions worldwide.
Integrated & Secure KYC
Our identity verification process is designed to protect not only the platform, but also you from identity theft and unauthorized use of your data.
No Data Selling
Ice818 does not sell or rent your personal data to advertisers or any third party for their own marketing purposes — no exceptions.
Control Is in Your Hands
You may update, correct or request deletion of your personal data at any time through your account settings or by contacting our team.
Continuous Monitoring
Our security monitoring system operates 24 hours a day, 7 days a week to detect and respond to any data security threats promptly.
Malaysia PDPA Compliance
Our policies and practices are designed in full alignment with Malaysia's Personal Data Protection Act 2010, ensuring your legal rights are always respected.
Ready to Play with Confidence?
Your data is protected, your games are fair and your experience is our priority. Join the ice818 member community today and enjoy entertainment without worry.